Support | Ihappify Fibre

Please complete the below form to help us get you connected again as soon as possible!

Account Holder Name & Surname

Client Code (Displayed on Invoice)

Phone

Address

Short description of the issue that you are experiencing:

Kindly Answer The Following Question:

Is the ONU device correctly plugged in and powered?

Are all cables securely connected to the ONU device?

Have you powered off the ONU device and powered it back on again?

You have restarted the device that is unable to connect to the internet?

Is the Power Light green on the ONU device?

Are the WAN/ LAN & PON lights green on the ONU device?

Is the PON light flashing red/ orange on the ONU device?

Thanks for submitting your Support Ticket. Our technicians will get back to you as soon as possible

0861 999 105